5gbd Privacy Policy

Who Runs 5gbd

5gbd operates the online gaming platform at https://5gbd.site. When you create a 5gbd account, deposit via bKash or Nagad, or use the 5gbd App, you are sharing personal information with us. This policy explains exactly what that means in plain English.

If you have questions about anything written here, email us at [email protected] or open a 24/7 Live Chat session. We will respond within one business day.

Data We Collect

We only collect what we need to run your account safely and comply with responsible gaming requirements. The table below shows each category, its source, and why we need it.

How We Use Your Data

We use your information for the following specific purposes — and nothing else without your consent:

• Running your account: login authentication, balance management, transaction history.
• Processing payments: sending your withdrawal to bKash or Nagad within our standard 23-minute window.
• Verifying age and identity: we do not allow anyone under 18 to hold an account. KYC documents are reviewed within 12 hours.
• Responsible gaming: monitoring bet patterns to identify at-risk behaviour and apply deposit limits when needed.
• Bonuses and promotions: checking wagering progress on the welcome bonus (22× requirement) and calculating daily cashback.
• Security and fraud prevention: detecting multiple accounts, unusual login locations, and suspicious transaction patterns.
• Customer support: reviewing chat logs when you raise a dispute or request account changes.
• Legal obligations: retaining records as required by applicable regulations.

We do not sell your personal data to third-party marketers, and we do not use your data to build advertising profiles outside the 5gbd platform.

Payment Data and bKash

When you deposit or withdraw via bKash, Nagad, Rocket, or Upay, the transaction flows through the respective payment processor. 5gbd receives only a transaction reference number and your wallet number — we never see your mobile banking PIN.

Minimum deposit is ৳150; minimum withdrawal is ৳500. We store transaction references for 5 years to handle chargebacks and audit requests. Your wallet number is encrypted at rest and masked in our customer support interface.

Cookies and Tracking

5gbd uses cookies and similar technologies when you visit the site or use the 5gbd App. Here is what each type does:

Essential cookies

These keep you logged in and remember your session preferences. Without them, the platform cannot function. You cannot opt out of essential cookies while using the site.

Analytics cookies

We use first-party analytics to understand which games players open most, where players drop off during registration, and how the 5gbd App performs on different Android versions. This data is aggregated and not linked to your identity.

Preference cookies

These remember your chosen language, odds display format, and notification settings across sessions.

You can clear cookies through your browser settings at any time. Clearing session cookies will log you out of your 5gbd account.

Who We Share Data With

We share the minimum necessary data with the following categories of partners, all of whom are contractually bound to protect it:

• Payment processors (bKash, Nagad, Rocket, Upay): only the data needed to complete your transaction.
• Game providers (PG Soft, Playtech, Sexy Gaming, CQ9, Red Tiger, FA Chai): a pseudonymous player ID and bet data, not your name or contact details.
• KYC verification service: your uploaded identity document and name, solely to confirm age and identity.
• IT infrastructure providers: hosting and security partners who process data on our behalf under strict data processing agreements.
• Law enforcement or regulators: only if required by a valid legal request. We will notify you if permitted to do so.

We do not share data with any other third parties without your explicit, prior consent.

How Long We Keep It

Different data types have different retention periods based on what is legally necessary and operationally required:

• Account and KYC records: retained for 5 years after account closure.
• Transaction logs: 5 years from the date of each transaction.
• Live chat and support emails: 2 years from the last interaction.
• Device and session logs: 12 months on a rolling basis.
• Marketing preferences: until you unsubscribe, then immediately deleted.

When the retention period ends, data is securely deleted or anonymised so it can no longer be linked to you.

Your Rights

As a 5gbd player, you have the following rights over your personal data. To exercise any of them, email [email protected] with your registered mobile number and a brief description of your request.

• Access: request a copy of the personal data we hold about you.
• Correction: ask us to fix inaccurate or incomplete information (for example, a misspelled name).
• Deletion: ask us to delete your data. We will honour this where no legal retention obligation applies.
• Objection: object to us using your data for a specific purpose, such as promotional communications.
• Portability: request your account history in a machine-readable format (CSV).
• Withdraw consent: for any processing based solely on consent, you can withdraw at any time without affecting past processing.

We respond to all data rights requests within 15 business days. Identity verification may be required before we action a request.

How We Secure Your Account

5gbd applies several layers of technical and organisational security measures:

• TLS encryption on all data in transit between your device and our servers.
• AES-256 encryption for sensitive data stored at rest, including wallet numbers and KYC documents.
• IP-based login anomaly detection — unusual location logins trigger an SMS alert to your registered number.
• Rate limiting and CAPTCHA on the login page to block credential-stuffing attacks.
• Staff access to player data is role-restricted and logged. Customer support agents see masked wallet numbers only.

Despite these measures, no system is completely immune. If you suspect your 5gbd account has been accessed without your permission, contact Live Chat immediately and change your password.

Players Under 18

5gbd does not knowingly collect data from anyone under 18. All accounts require age verification at registration. If we discover that a minor has created an account, we will suspend it immediately, refund any remaining balance via the original payment method, and permanently delete all associated data.

If you believe a minor is using a 5gbd account, please report it to [email protected].

Updates to This Policy

We review this Privacy Policy at least once a year and after any significant change to our data practices. When we make a material change, we will notify you via email or an in-app notification at least 7 days before the new version takes effect.

Continued use of 5gbd after the effective date means you accept the updated policy. The "Last updated" date at the top of this page always shows the most recent revision.

Get in Touch

For any privacy-related question, data rights request, or concern about how 5gbd handles your personal information, reach us through any of these channels: