Our Commitment
5gbd treats responsible gaming as a core part of how the platform operates — not an afterthought. Every 5gbd account comes with built-in tools that let you define the boundaries of your play before you deposit a single taka. These tools are free, available any time, and take effect immediately when you apply them.
The goal is straightforward: gaming at 5gbd should stay entertaining. The moment it starts causing stress, financial pressure, or relationship problems, it has gone beyond its purpose. Use this page to understand the safeguards in place and how to activate them.
Age Policy — 18+ Only
You must be at least 18 years old to register and play at 5gbd. This requirement is non-negotiable. During KYC verification — which must be completed before your first withdrawal — 5gbd checks your National ID Card (NID), Passport, or Driving Licence to confirm your age and identity.
If you share a device with someone under 18, log out after each session and do not save your password on a shared device. Accounts found to belong to players under 18 will be closed immediately and any winnings forfeited.
Warning Signs of Problem Gambling
Problem gambling rarely starts dramatically. It usually shows up as small habits that slowly become harder to manage. Watch for these patterns in your own behaviour:
- Chasing losses — depositing more after a loss to try to win back what you spent
- Gambling with money set aside for rent, food, or bills
- Hiding your gambling activity from family or friends
- Feeling anxious or irritable when you cannot access the platform
- Thinking about gambling throughout the day, even at work or during meals
- Borrowing money or selling items to fund deposits
- Increasing the size of bets to get the same level of excitement
Recognising one or two of these signs does not automatically mean you have a serious problem — but it is a reason to pause, use the tools below, and talk to someone.
Quick Self-Assessment
Answer the questions below honestly. There is no score to submit — this is for your own awareness.
| Question | Yes | Sometimes | No |
|---|---|---|---|
| Have you spent more than you planned in the last month? | |||
| Do you feel restless or uncomfortable when not gambling? | |||
| Have you tried to cut back but found it difficult? | |||
| Has gambling affected your sleep, work, or relationships? | |||
| Do you use gambling to escape from stress or problems? |
If you answered "Yes" or "Sometimes" to two or more questions, consider activating a deposit limit or cooling-off period (see the tools section below), and reach out to 5gbd support or a counselling service.
Your Responsible Gaming Tools
All tools below are available through your 5gbd account settings or by contacting 5gbd support directly at [email protected]. They are free to use and take effect without delay.
| Tool | What It Does | How to Activate | Reversible? |
|---|---|---|---|
| Deposit Limit | Caps your daily, weekly, or monthly deposit amount in BDT | Account settings or email support | Yes — after a 24-hour cooling period |
| Cooling-Off Period | Temporarily suspends your ability to deposit for 1–30 days | Email [email protected] | No — takes effect immediately, cannot be cancelled early |
| Self-Exclusion | Closes your account for a fixed period: 3 months, 6 months, or 1 year | Email support with the subject line "Self-Exclusion Request" | No — the period cannot be shortened once set |
| Permanent Closure | Closes your account with no option to reopen it under the same identity | Email support with valid ID attached | No |
| Session Reminder | Sends you a notification after a set time in a single session | Account settings → Notifications | Yes — adjust at any time |
Setting Deposit Limits
A deposit limit is the simplest way to keep your spending predictable. You choose the ceiling — say, ৳3,000 per week — and 5gbd will block any deposit that would push you past that amount within the chosen period.
The minimum deposit at 5gbd is ৳150. When you set a weekly limit, it resets every Monday at 00:00 UTC+06. When you request to increase a limit, the increase only takes effect after a 24-hour waiting period. Decreases take effect immediately.
Self-Exclusion & Account Closure
Self-exclusion closes your 5gbd account for a defined period. During this time, you cannot deposit, place bets, or receive promotional emails. Any pending withdrawals will be processed normally. Any account balance remaining at the time of closure will be refunded to the payment method on file.
How to Request Self-Exclusion
- Send an email to [email protected] with the subject line: Self-Exclusion Request.
- Include your registered email address and your chosen exclusion period: 3 months, 6 months, or 1 year.
- The 5gbd support team will confirm closure within 24 hours. If you have not received confirmation within that window, follow up via Live Chat.
For permanent closure, attach a copy of your NID or Passport to the email so 5gbd can ensure the account cannot be reopened under the same identity in the future.
Third-Party Support in Bangladesh
5gbd support can help with account-level tools. For counselling, deeper behavioural support, or crisis help, the following organisations are available to anyone in Bangladesh:
- Kaan Pete Roi — Bangladesh's mental health and crisis support helpline. Available by phone for confidential conversations about stress, anxiety, and addiction.
- Gamblers Anonymous (GA) — International peer support programme with online meeting access for Bangladeshi members. No registration fee, fully confidential.
- National Mental Health Helpline (Bangladesh) — Government-operated service for mental health and addiction referrals. Available during business hours, UTC+06.
Reaching out to any of these services is a sign of strength, not weakness. 5gbd staff are not trained counsellors, so for sustained support, a dedicated service is the right route.
Contact 5gbd Support
For any responsible gaming request — deposit limits, cooling-off periods, self-exclusion, or account closure — the fastest route is Live Chat inside your 5gbd account. For written requests that require a record (such as self-exclusion), use email.
- Live Chat: 24/7, available after login
- Email: [email protected]
- Response time: Live Chat typically responds within a few minutes; email within 24 hours
When contacting support about a responsible gaming matter, state the tool you want to activate in your first message. This gets your request to the right team faster and reduces back-and-forth.